SUPPORT

How can we help?

Email [email protected] and include the device type and what happened. Do not attach private lawn media unless we ask for it.

Quick answers

Analysis won’t start: Check your connection, use daylight media, and try fewer photos or a video under 25 seconds and 50 MB.

Purchase missing: Open Settings and choose Restore purchases while signed into the same Apple or Google account used to subscribe.

Delete data: Use Settings → Delete account and data, or see the deletion instructions.